CORONAVIRUS ADVICE
If you think you have been exposed to Coronavirus, Please visit www.gov.uk for updated guidance. If you have symptoms - Continuous cough, temperature, loss of taste and smell and require a covid test please contact 119.
Please do not attend the surgery.
At Normanby Medical Centre the doctors and nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups. Appointments will be running a little differently during this time and face coverings must be worn. Where appropriate only the person with the appointment will be allowed to enter. Please arrive on time for your appointment. Please do not remove your face covering until you have left the building. Please use the hand gel provided and try and avoid touching surfaces. PLEASE NOTE - online appointment booking is suspended during this period.
Appointments - ON LINE ACCESS - CURRENTLY SUSPENDED DUE TO COVID-19
If you wish to, you can now use the internet to make an appointment at the surgery, view your recorded allergies, your current medications and/or to request repeat prescriptions. You can still use the telephone or call in to the surgery for any of these services as well. It’s your choice. Ask at Reception for details.
Telephone lines and surgery are open from 8.00am to 6.00pm Monday to Friday. For appointments to see the doctor or nurse, please call at our reception or telephone 01642 511660. We operate an Advanced Access System which enables us to offer all patients an appointment with a health professional within 24 hours and with a general medical practitioner within 48 hours.
Although we will try to offer patients an appointment with the doctor of their choice this may not always be possible, in which case an explanation will be given. Generally there are a number of pre-bookable appointments available with each doctor on a daily basis and all nurse practitioner and practice nurse appointments can be booked in advance.
We also offer extended hours on a Wednesday evening and Saturday morning, for patients who cannot attend during normal surgery hours because of work commitments or other reasons.
In an average month the surgery offers over 6,000 doctor or nurse appointments of which there are approximately 300 patients who fail to attend. Please let us know as soon as possible if you are unable to keep an appointment so that the time may be utilised by others.
Please remember that an appointment is for one person only and a separate appointment should be made for any other persons attending for consultation.
The South Tees Access Response scheme (STAR)has been set up by GPs to improve access to their services outside the current core hours for patients needing urgent care or advice.
Four GP centres now extend evening and weekend opening times for patients seven days a week, from 6pm to 9.30pm Monday to Friday, and 8am to 9.30pm on weekends and bank holidays, to ensure patients get the right care, first time through a single point of access.
STAR is open to patients registered to GP practices across Redcar, East Cleveland and Middlesbrough. Please note this is not a walk in service. During normal working hours patients should contact their own GP to make an appointment. Outside of these hours patients just need to call NHS 111 and you will be given an appointment and directed to one of four sites or you can pre-book via the website - http://www.starappointment.co.uk/booking/
(Site updated 26/08/2020)