Noticeboard

How you can help your local GP practice

 

GP Practices in Tees Valley are asking residents for their continued patience and understanding with current demand for appointments and telephone enquiries.

 

Health officials are asking people to support their local GP practices during the Covid-19 pandemic.

To ensure patients and staff are kept safe during the pandemic, all GP surgeries are required to ask patients to contact them first, before turning up at their local practice.

Most patients do this by phone, resulting in long waits to get through to their surgery, often leading to patients feeling frustrated.

Practices are now providing alternative ways to contact their GP more easily, to avoid long waits on the phone.

Dr Janet Walker, medical director at NHS Tees Valley Clinical Commissioning Group (CCG), said: “Since the pandemic started, GPs have had to make huge changes to the way they work – like consulting with patients before they attend the practice. This means many more calls both in and out of surgeries, and we know that some patients are finding it frustrating having to wait for their call to be answered.

 

“Our practices have changed their systems and installed extra phone lines, but the sheer number of patients calling in and GPs calling out means they are still under pressure.

“Patients can help by considering other ways of making contact, where that is appropriate.”

 

GP help or advice is available by completing an e-Consult form, using the NHS app or your practice’s website.

 

Patients complete the online e-Consult form and the practice team will advise on the best way to meet your needs. If a video, phone or e-mail consultation is required, your practice will let you know. All online requests receive a response within two working days.

 

e-Consult also allows patients to access information on health conditions, self-care and local pharmacy services.

 

Patients can also register for an online account with their practice, so they can order medication, view their patient record or see test results, using the practice website or the NHS app.

 

“All our practices are working hard to provide the best possible care for everyone,” added Dr Walker. “The support we have received from patients is really appreciated during this difficult time.

 

“The range of technology now available to practices offers more choice for everyone, but it’s also an opportunity for patients to help us work better.”

 

NHS APP The NHS app lets you book GP appointments, order repeat prescriptions and access a range of other healthcare services -

https://www.nhs.uk/apps-library/nhs-app/

PATIENT ON LINE ACCESS - Less time in waiting rooms, less time on hold
www.patientaccess.com

 

 

 

 

Appointments

bpTelephone lines and surgery are open from 8.00am to 6.00pm Monday to Friday. For appointments to see the doctor or nurse, please call at our reception or telephone 01642 511660. We operate an Advanced Access System which enables us to offer all patients an appointment with a health professional within 24 hours and with a general medical practitioner within 48 hours.

Online access appointments are available to book - ask at reception for details.

 Although we will try to offer patients an appointment with the doctor of their choice this may not always be possible, in which case an explanation will be given. Generally there are a number of pre-bookable appointments available with each doctor on a daily basis and all nurse practitioner and practice nurse appointments can be booked in advance.

We also offer extended hours for patients who cannot attend during normal surgery hours because of work commitments or other reasons. For more information or to pre book an appointment please contact reception. From August 2019 extended hours will be available on a Wednesday evening and a Saturday morning.

In an average month the surgery offers over 6,000 doctor or nurse appointments of which approx 300 are missed due to patients not attending. Please let us know as soon as possible if you are unable to keep an appointment so that the time may be utilised by others.  If you do not attend 3 appointments in a 6 month period you may be asked to register at another surgery.

Please remember that an appointment is for one person only and a separate appointment should be made for any other persons attending for consultation.

MINOR INJURY UNIT - OPENS 28th OCTOBER 2019 at       Redcar Primary Care Hospital, West Dyke Road, Redcar

Minor Injury Unit

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website